In an environment where margins are tighter than ever, the urgent always wins and optimization loses. Epic Tapestry is a powerful but complex module that connects enrollment, benefits, claims, provider data, and member workflows. When it underperforms, operations feel it.
Our Epic tapestry managed services provide health plans and MCOs with the expertise they need to improve efficiency, reduce costs, and let internal teams focus on strategic priorities.
Comprehensive support across membership, benefits, claims, provider data, contracts, and EDI workflows
Stability before, during, and after every Epic upgrade
Regression testing, UAT support, and proactive workflow validation
AMS, co-sourced, fractional, or project-based support
Tapestry touches nearly every operational layer of a payer. Our managed services focus on measurable improvements across the workflows that impact members, providers, and internal teams.
Getting members enrolled quickly shouldn’t be a headache. We streamline workflows, check that data is accurate, and make sure eligibility logic matches plan design. That means fewer manual steps for your team, faster updates, and a smoother experience for members.
Claims issues often start upstream. We identify configuration gaps causing rework. By tightening benefit logic and claims workflows, we improve first-pass auto adjudication rates and reduce reprocessing.
Accurate provider data protects your brand and reduces call center volume. We optimize network configuration, directory accuracy, provider matching logic, and maintenance workflows to minimize errors.
We strengthen real-time 270/271 eligibility transactions, claims submissions, and status responses. Improved connectivity reduces manual verification workload and improves provider satisfaction.
Each service is designed to stabilize performance, improve accuracy, and reduce operational friction.
Epic upgrades introduce new functionality — but also risk. We manage the full release lifecycle to ensure your environment remains stable and optimized before, during, and after deployment.
Even well-built Tapestry environments accumulate inefficiencies over time. We continuously refine configuration and workflows to eliminate unnecessary manual work and prevent downstream errors.
Operational issues require speed and clarity. Our structured triage model ensures the right problems are prioritized and resolved efficiently.
Payers are constantly evolving. Regulatory shifts, product updates, and operational improvements require ongoing configuration changes.
Complex payer workflows require precision. We support the detailed configuration work that keeps enrollment, benefits, and claims aligned with plan design and contractual obligations.
Health plans and MCOs choose Canopii Collaborative because we combine deep Tapestry expertise with operational discipline and flexible delivery models. Our analysts are among the most experienced in the industry, delivering work that meets the highest quality standards.
Our analysts understand Tapestry end-to-end, not just isolated modules. We support:
Because Tapestry connects to financial and front-end systems, we also coordinate across platforms like Resolute, Cadence, Prelude, and CRM tools. Every configuration change is evaluated for downstream impact.
Tapestry does not operate in isolation. We make sure that updates are aligned across systems to maintain stability, accuracy, and operational efficiency.
Strong support requires more than good analysts. It requires structure. We follow repeatable frameworks for:
Every engagement includes clearly defined processes for intake, prioritization, escalation, and communication.
This structured approach reduces variability, shortens resolution times, and improves visibility for internal stakeholders. Instead of reactive support, you get disciplined execution.
No two organizations require the same level of support. Whether you need a single fractional Tapestry analyst or a full application management services (AMS) team, we scale to meet your operational footprint. As your membership grows, benefit designs expand, or regulatory requirements shift, your support model can grow with you.
Financial clarity matters. Our engagement models are designed to eliminate uncertainty.
No surprise invoices. No unclear scope. Just a transparent, sustainable model aligned with your budget.
Quality assurance is not an afterthought in our Epic tapestry managed services model. It is built into every engagement. We provide structured testing support, regression testing protocols, data validation checks, and proactive workflow reviews.
Before changes move to production, they are validated against real-world scenarios and business rules. This approach reduces post-release defects, strengthens data integrity, and protects member and provider experience. Quality is not optional. It is embedded in how we operate.
We structure our epic tapestry managed services to align with your internal team, operational maturity, and long-term goals, giving you flexible options without sacrificing quality.
| Dedicated Tapestry AMS Team | A full team operating as your outsourced application department with defined SLAs and governance. |
| Fractional Analyst Support | Targeted expertise for specific workflows, upgrades, or ongoing maintenance. |
| Co-Sourced Support Model (Internal + Canopii) | We augment your internal team, filling skill gaps and providing surge capacity during peak demand. |
| Project-Based Enhancements or Migrations | Focused engagements for upgrades, benefit redesign, migrations, or workflow transformation. |
All models include Epic-certified analysts, governance frameworks, documentation standards, and embedded quality assurance. As your organization evolves, your support model can evolve with it.
